When I’m on the phone with people, I’d say a solid fourth of the time I have to listen to babies crying or kids fucking screaming. Usually into the phone. Loudly. Constantly.
Now I don’t have any kids, but if I did, I’d probably try to tell them to shut the fuck up. Well, I’d try to explain to them that they shouldn’t scream like raving fucking lunatics while I’m on the phone fixing the goddamn Internet.
As for babies, I’d wouldn’t try to reason with them, because they’re babies. They can’t fucking talk. They just shit and sleep, so there’s no hope of reasoning there.
Yet some customers would argue otherwise. I was going over a customer’s bill and had to keep raising my voice to be heard over the screaming baby right by the receiver of her phone.
Customer: “Hold on sir. EXCUSE ME! Now what were you saying?”
The baby continued to cry because it didn’t quite understand what the fuck she was saying. I started talking again.
Customer: “Hold on, hold on. Um, excuse me! Are you serious right now? Can’t you see I’m on the damn phone?”
I’m sure you’ve gathered by now that elderly folks and technology don’t mix very well. A large portion of my tech calls are simply telling them to press the TV button on the remote. These should be easy calls, but getting to that button pushing moment usually takes about ten minutes. To the clueless and elderly ESP’s, the remote is some sort of mysterious device that should be feared. And you know when ESP’s get confused (all the fucking time), they get pissed…at me.
One of my biggest problems with angry old assholes and the remote is the lack of pressing the select button. Yeah, actually selecting an option instead of staring at the screen waiting for something to happen. This is especially frustrating when you’re troubleshooting, because you assume they’re following along with you, but they’re miles behind. If you say go to the TV menu, you would think that means pressing the menu button or selecting the menu option, right? No, apparently it’s a real fucking toughie. I’ve had a lot of confusion over this one over the years, but one was pretty bad. Old Dumbass could not unravel the mysteries of the remote for the life of him.
Well hot damn gentle reader, we did it. We hit the century mark! 100 stories of stupidity. If you’ve been with me from the beginning, you know the impossible is possible. A normal person may believe in the intelligence of the human race. Yet we have 100 examples that there are some real fucking morons out there. Really dumb people. I’m talking about extremely stupid people here.
Now I’m not trying to be defeatist by any means, because quite a bit of good can come from 100 stories of stupid. Had a shitty day at work? Feel better by laughing at those with lesser intelligence. Did something dumb today? Boost your self-esteem by realizing you aren’t a dirty Redneck that can’t count past 2 (the number of Busch Lights ordered in a round at the bar).
I’ve got plenty more than a hundred stories, believe me. It seems like I can’t stay ahead of them. Everyday I go to the call center, really not wanting anyone to be so fucking ridiculous, but I’ll be damned, they just keep on coming. Endless stupidity.
So while we’re talking about numbers, allow me to enlighten you with a story about a man that got really fucking pissed over a really fucking small number.
Winston: “What do you mean you’ve been charged? Your service hasn’t even been setup yet.”
Customer: “I have my bank statement right here and I see a charge. I can send it to you, because I’m not blind!”