When you’re an ESP, the simplest things in life just so happen to be the most complicated.
Winston: “May I have your address please?”
Customer: “Arizona.”
Winston: “Okay, um, where in Arizona?”
Customer: “What you mean?”
Winston: “I mean, what is your full address?”
Customer: “Oh, Hell, I don’t know. You need it or something?”
Winston: “Um, yes, if you want me to send you a new receiver, I need to know where to send it.”
Customer: “Send it to Arizona.”
Most of the time ESP’s get pissed off at me simply because they’re fucking stupid. Yet sometimes they get pissed off at me because they’re deaf.
Customer: “Hello? Who is this? Hello?”
Winston: “Yes, this is Winston, how may I help you?”
Customer: “What? Jesus, speak up!”
So I figured, might as well start yelling. I get yelled at all day, why not give it a shot?
Winston: “Yes, this is Winston! How may I help you?”
Customer: “What? Seriously speak up!”
This continued for awhile. I’d yell, then she’d get mad and yell back. Note, that had never happened before. I don’t yell at people. Only ESP’s yell at strangers on the phone. Fact.
One of the many problems with ESP’s is that they’re so fucking sure of themselves no matter how dumb they are. For some reason they always think they’re right and simply can’t be reasoned with. That’s why unfortunately you sometimes have to humor them and stoop down to their level.
Customer: “Could you do me a favor and call me back at a different number? It’s 555-5555.”
Winson: “Um, actually it looks like we’re talking on that number right now. Do you have another number you’d like me to call?”
Customer: “No, we’re not talking on that number.”
Winston: “Well, I see it right here on my phone. 555-5555.”
We’re required to sign off from each call in a specific, stupid fucking way. No “goodbye,” “have a good day,” or “go fuck yourself.” It always has to be, “Thank you for calling Telescreen, have a great day.” When Big Brother and company listen to our calls, they mark us down for that shit. That in turn drops our performance ranking and means we don’t get our measly, shitty bonus. But that’s a story for another day.
Needless to say, we’re always about dropping our sign-off even after the customer hangs up, no matter how irrational. Since we get hung up on so frequently, you’d think our dipshit outro wouldn’t be needed. Not the case. This is what a call like that sounds like when customers get pissed and hang up.
Customer: “Well screw you and your damn company, I’m not paying a dime!”
Click. Silence.
Winston: “Thank you so much for calling Telescreen, have a wonderful day!”
Now that’s how you do a call right, at least according to the creeps listening in on us. I mean, you’d think it would suck getting hung up on all day, but it’s the best thing ever. When an ESP is losing their shit, you’re tired of hearing their stupid fucking voice complain about the dumbest shit, and then they hang up. Amazing.
Even though the employees can’t be creative in their sign offs, the customers sure can. Here are some of my favorites:
Telescreen has a term for Rednecks. They’re called, “Rural Customers.” That’s a nice politically correct term, but also turns out to be rather accurate.
Winston: “Alright sir, I’ve got your new receiver box ready to be shipped, but I can’t verify your service address. What is your address?”
Customer: “Well I ain’t got one, I just live right out here past the highway in the great state of Oklahoma.”
Winston: “So, you don’t have an address?”
Customer: “No, I ain’t got no address.”
Winston: “How did service get setup there in the first place then?”
Customer: “Ah shoot, I dunno. Some local fella came out and got it going for me.”
Winston: “Do you get mail there?”
Customer: “Hell no, nearest person’s a good ten miles away. I ain’t even get no darn phone out here. That’s why I got to be way outside on my flip phone talkin’ to ya.”
Even though ESP’s are so fucking dumb and almost always wrong, they’re just so damn sure of themselves.
Customer: “I was just talking to Amanda and we got disconnected. I need you to transfer me right away.”
Winston: “I’m sorry, but no Amanda works in our office.”
Customer: “I know who I talked to. I was just on the phone with her, now connect me back!”
Winston: “I can definitely check our employee list, but I’m almost positive no one of that name works here.”
Sure enough, after a little check, no Amanda existed among the poor assholes working in Super Department.
Winston: “Are you sure it was this department? Could it be another name?”
Again, ESP’s are never wrong. Yet always wrong.
Customer: “Damnit, connect me right now, I’m tired of waiting around! Just go over to her desk, it’s not that hard!”
In honor of the birthday boy’s big day on the 25th, I thought I’d drop a fun little story about the importance of Sunday, the sabbath. Take note, don’t miss church, ever.
A woman called in because a technician didn’t make it out to her house that day and it had to be rescheduled. Something had fucked up in the scheduling system and by the time I talked to her there were no techs available. Sure it’s frustrating waiting for someone to come to your house and then not having them show up, I get that.
What I didn’t get is why this broad had to call ten times before she got to me and ignored everyone telling her they couldn’t get a tech out. If they could get someone out, they would, but man, she just didn’t like hearing the word “no.”
She spent most of the time threatening legal action against both Telescreen and myself because she was “a paralegal.” Oh shit, watch out everybody.
Customer: “I ain’t missing work no more, you hear me? Remember, I said I was a damn paralegal!”
Winston: “Well I can get someone to come out this Sunday so you don’t miss work again. If you’d like, I can also call the local office to make sure you’re first on the list.”
Customer: “Ah Hell nah! Don’t you know what day that is? I go to church on Sunday!”
