How To Save Money In Less Than Five Minutes

Pretty typical day at the ol’ call center, minus the free time to rock the Rubik’s Cube.

How To Manipulate The Customer Service System

What do we all want? To save money and get our way, duh. Fear not, gentle reader, I’ve got the inside scoop on the customer service system. In Super Department, I know the ins and outs of every facet of the call center. Scroll down to learn how to manipulate the customer service system and get anything you want.

This will be a new series that will first appear in posts, and then permanently be placed in a page called “How To Guide.” The customer service system can be manipulated as long as you know how to do it. I know all the secrets of Telescreen and I’m happy to spill them all…

How To Save Money In Less Than Five Minutes

You’re busy, I understand. You’ve got some important business like Tai Chi in the park and step team practice at the YMCA. I’ll tell you how to cut a small chunk of change off your monthly bill in just five minutes. Here’s how it works:

When you call into the main automated system, you eventually get to a “frontline” agent, or customer service representative (CSR). As I know from experience, these agents are unlucky folk, and they are the first line of defense against morons. The frontline agents follow a strict set of guidelines, because Telescreen has to be able to monitor such a large number of employees. They aren’t paid to think, they’re paid to read scripts, transfer customers, and follow a strict protocol. In attempting to save money on your bill, you just have to know what protocol to follow.

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