Wowza! It’s been quite a week in the world of ESP. To all of you faithful readers, I am proud to announce that the blog was featured on Freshly Pressed. If you’re not savvy in blog lingo, that means ESP was chosen for the WordPress home page. I know, that surprised me too, I didn’t think they liked blogs with the word “fuck” in them, but, well, fuck me, they chose it anyway.
The Freshly Pressed feature led to a deluge of activity from the blogging world. In a matter of a few hours, ESP had more viewers than it had seen in its entire existence. True, that’s kinda sad, but I was very happy to see so many new folks. So to all of you bloggers that are new to ESP, thanks for following, reading, and sharing all the great comments. Now enough with the mushy stuff, lets get to what we do best around here: making fun of stupid people.
A call gets transferred my way because a customer is requesting a refund, and for some reason, that normal procedure is too complicated for the frontline agent, so the call is sent to me. I meet Loving Husband, who sounds like he came straight from a goddamn NRA convention.
Customer: “Yesir, I canceled that account, now I need my money.”
Winston: “I do see the account was cancelled as of today, and it looks like there will be about a $30 credit on the account after the equipment is returned.”
Customer: “No way man, I want all the money that was paid last time.”
Winston: “Well the last payment made was for about $70, but that went against the last month of programming. I can only refund a credit balance on the account, which again will be around $30.”
Customer: “Fine, I’ll take the $30, but Hell, y’all owe me all of that money. Stealing bitch.”
Was he calling me a stealing bitch? Or someone else?
Winston: “Can you read me the name on the card so I can make sure the refund is going to the right place?”
Customer: “It’s in my wife’s name, might as well say Dumb Bitch.”
At this point, all I could do was pause, revel in what was said, and repeat my same question. Kind of like, lather, rinse, repeat, but with stupidity instead of dirt.