
A lot of times, Angry Assholes just call in to complain. It seems like they aren’t actually calling to solve an issue, they just want to bitch someone out to make themselves feel better. They like to make a point to the call-center workers that they aren’t happy, which usually comes across loud and clear when they’re screaming “fuck you.”
One woman could not be appeased no matter what I did. She just wanted to be an asshole. Boy did she succeed.
Customer: “You better cancel my account or I’m calling the BBB!”
Winston: “Again, ma’am, I cannot cancel your account because we have a contract on file. Why don’t you tell me why you want to cancel and maybe we can figure out how to make the service better.”
Customer: “I’m not satisfied.”
Winston: “With?”
Customer: “Um…the signal.”
I put her on hold and surprisingly was able to get a tech out that same day and waive the charge.
Winston: “Well…it looks like I can get a tech to your home by this afternoon and I am able to waive the charge.”
Customer: “I’m still not satisfied.”
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