For three months at Telescreen, I had successfully avoided one terrible type of call. Yet I knew it was coming and that I would eventually meet my fate. Yes, ladies and gentleman, I experienced my first crier. We’re not talking about someone getting a bit choked up, we’re talking about tears running faster than fucking Niagara Falls. I would have felt bad, but the customer was an asshole. I never feel bad for assholes, that’s one of my golden rules.
Before Waterworks was crying, she was yelling, obviously. Bitching is a favorite pastime of my friendly customers. She was complaining about a cancellation fee. I hate to break it to you lady, but when you sign a contract, I can’t magically waive a cancellation fee. You probably shouldn’t have signed the contract in the first place, but unfortunately, I wasn’t there to tell you that Telescreen was a piece of shit company.
Customer: “You take my money, you are bad, bad man!”
Winston: “Ma’am, as I explained before, the cancellation fee is implemented when you break your contract.”
Customer: “What do you mean? I sign nothing.”
I should have probably refrained from using words like “cancellation” and “implemented.” In the future, I’ll stick with simple words repeated over and over, such as, “Money, pay, now, dipshit.”