In the initial job description for the call center rep job, it didn’t really elaborate on what “educating customers” meant. I assumed that meant telling people about billing policies, showing them how to use remotes, etc. Only years of hard time at Telescreen would teach me what that really meant:
Winston: “Do you remember the agent’s name you were speaking with yesterday?”
Customer: “Ah heck, Bobby? Barry? Ben?”
Winston: “Was it Bill?”
Customer: “Oh yeah, there it is. Yeah, get me over to Bill.”
Winston: “He’s on a call right now, but I can get you his number.”
Customer: “Okay, hold on now. Let me grab a pen. Alright, Bill. How do you spell that? B…l, right?”
It was then when I muted my phone so he didn’t hear me say, “You’ve got to be fucking kidding me.”
Winston: “No sir, you’re missing a few letters. B…i…l…l.”
Customer: “That looks right, now what’s the number?”
Fortunately he learned how to count to ten, but the alphabet remained a mystery. At least now I know why they sell alphabet soup in Mississippi dollar stores.
Really? Are you making this stuff up??
I swear this post and all the stories here are 100% truthful. Nothing on ESP is made up, this is my solemn and intelligent vow!
Aww, he’s spelling phonetically. How cute…for a first grader.
You post excellent stuff, but unfortunately for me, I live down there! 😦 I try avoid these kind of these kind of things, but it is inevitable to catch someone like the person you encountered. 😦
Yikes! Well good luck to you, and as they say, “Stay safe and stay smart.”