I know I mock the Telescreen customers all the time, but shit, the employees are dumbasses too. Here’s an example:
Winston: “Are you looking at the notes on the account?”
CSR: “Yeah, I see a note from a John in your office. It says, ‘Couldn’t call customer back due to queue.’ Is that spanish, you know, like que? Is that a typo?”
Winston: “Um, no. A queue is like a line. A bunch of items waiting to be addressed. We can’t call anyone back when we have a line of customers waiting to be helped.”
What the fuck am I, dictionary.com?
CSR: “No, that doesn’t make sense.”
What doesn’t make sense? I fucking defined the word for you. Are we in 3rd grade English and you’re at the kindergarden level?
Winston: “Again, a queue is kind of like a line. When lots of customers call into Super Department at once, they have to wait in line to speak to someone. The queue is the line. Right now there are 30 people waiting to talk to us, and they’re answered in order, just like a line.”
I couldn’t have explained that any clearer. There’s no way he couldn’t understand that…
CSR: “No, I think it was a typo.”
Winston: “Que is the Spanish word for ‘what.’ That wouldn’t fit in the note. ‘Couldn’t call back customer due to what’ doesn’t make any sense.”
Wow. It was about time to give up.
Winston: “It’s not a typo.”
CSR: “It’s definitely a typo.”
And then I gave up.
Winston: “I guess it’s a typo. Send the customer over.”