Apparently someone doesn’t fuck around.
I’ve heard a lot of things in my years at Telescreen. I’ve heard threats, rants, tears, and farts. I’ve been yelled at, cursed at, screamed at, and belittled. Yet the thing I’ve heard once, and only once, was an apology.
I’d say I’m due an apology about 80% of the time. The customers should be apologizing for being rude assholes, acting like fucking morons, and wasting my goddamn time. Alas, that doesn’t happen, as all ESP’s for some reason are so damn sure of themselves. I’ve found that the dumber the customer is, the more they feel they’re right. If they can’t fucking perform simple math, then the bill has to be wrong. Well of course nothing adds up if you don’t know that 2 and 2 equals fucking four.
So I thought I would include this epic and one-time event in a post, but I’m not a hypocrite. I’ve also included an official apology to all of the ESP’s I’ve thus far ridiculed on this blog.
I’m fighting back and forth with a relatively calm customer regarding returning a receiver box. He’s assuring me he returned the box, but our records over at Telescreen are telling me differently.
Winston: “I’m sorry sir, but I don’t show the box was returned when you cancelled your account.”
Customer: “That just can’t be right, I know I returned it. I sent it back to y’all a month ago.”
Winston: “I do see that we received one of the boxes, but you had two active on your account.”
This continued for about 30 minutes, until I finally was able to convince him to, you know, actually look for the fucking box.