Welcome To ESP, your portal for everything stupid. My name is Winston and I work at a call center for a large media company known as Telescreen Inc. Each day, I am baffled by the sheer stupidity of the population. This blog includes my stories, diatribes, and analysis from my daily encounters with idiots. So join me as I slip into the realm of extremely stupid people...
Words alone can’t even begin to explain what’s wrong with this man.
Because Telescreen caters to the “rural” individuals, the channels they provide are Redneck by nature. You can’t miss shows featuring country music, truck driving, Conservative politics, fishing, guns, Nascar, and all that other worthless stupid shit Rednecks love. Side-note: Why in fucks name do they love Nascar? I mean, it’s just a bunch of assholes driving in circles. What the fuck?
Anyway, Telescreen released a new package called “The Heart of America” package for those individuals in the American Heartland or some shit like that. Translation: all of your Redneck channels in one convenient location. It has the fishing channel, the stupid fucking car racing channel, the shitty country music channel, I mean, all the dumb shit. Because Rednecks are so poor, they made it available for the low price of $5 per month. You would think this would be Redneck’s dream, but no no, they still can’t quite handle it.
Winston: “If you’re wanting the fishing channel, I’d recommend The Heart of America package. It has tons of great stuff.”
You can see my salesman skills at work. By “great stuff” I mean stupid pointless shit that Rednecks love, like Glenn Beck.
Customer: “Now what else is gonna come with this ‘Merica package?”
“I don’t care if you have a credit card, I’m not selling you 100 pounds of dog food.”
I’ve noticed that I help ESP customers with more than just their TV service. I mean, I help them with life in general. ESP’s need a little more assistance with pretty much everything. Like walking ten feet, eating a bowl of Wheaties, or simply using a credit card.
Winston: “I’m sorry sir, but the credit card is still saying ‘declined’ in our system.”
Customer: “Well Hell, it’s brand spankin’ new, I have no idea why it won’t work.”
Winston: “Have you used it yet?”
Customer: “Well, no. I told ya, it’s brand new.”
Winston: “That might be the problem.”
Customer: “What, do I have to do something with a new card?”
Winston: “Yes, you have to activate it.”
Customer: “Activate it? I have to activate a credit card? How in Hell’s name do I do that?”
I won’t go into detail on how to activate a card, gentle reader. I know you’re intelligent and can figure out that the giant sticker on the card saying “Call to Activate” isn’t there for decoration.
I think it’s been pretty firmly established by now that Rednecks encompass a large portion of the Telescreen customer base. Hey, they cater to the “rural individuals,” and the agents get to reap the, um, rewards.
The customers aren’t the only “rural individuals” we get to deal with in Super Department. A few of the call centers are down in Texas and South Carolina. We talk to a ton of agents hailing from The South or Texas (since Texas is kind of a country unto itself). Because they’re usually pretty tolerable, I like to leave my fellow agents alone on the blog. They’re suffering just like me and don’t usually deserve to be ridiculed. Sure I have a whole category called “Perplexed Employees,” but for the most part, agents are a far cry from most of the raging lunatics we talk to. So I go by the mantra to just let a Redneck be. Kind of like when you see a rattlesnake in the woods. It won’t bite you as long as you leave it the fuck alone. So when I drive past a trailer park, I let the residents be, instead of pulling in and yelling, “Ronald Reagan is a piece of shit!”
Oh, so that’s how Google does the street view thing. How green of them.
As intelligent as loyal ESP readers are, there are always a few stupid people that slip through the cracks and land on the blog. The dumbasses have to get to ESP somehow, and this is how they’re doing it:
“Im Extermly Stoopid Rigth Now”
That’s for damn sure. Now what’s the goal of that search?
“Stupid Business Casual Hobo”
What? Are you saying business casual is stupid or inquiring how a hobo would dress in a corporate environment?
“Call Center Agents Are Assholes”
Only if they create blogs retelling stories about their interactions with stupid fucking customers.
“Stupid People And Computers”
Yeah, they don’t mix very well. Please see every post on the blog as proof.
If the supervisors at Telescreen weren’t such a bunch of fucking Nazis, we would probably be allowed to listen to some tunes while rotting away in our evil cubicles of doom. Sadly, they insist that all of our cell phones be put away, and of course we can’t access Pandora or anything on our ancient shithole computers. Instead, we are stuck listening to the sweet sounds of toothless Rednecks trying to count beyond ten. For the record, they generally can’t.
Agents from other sales affiliates aren’t prone to the same strict protocol, since they don’t work in a fucking sweatshop like us Telescreen employees. Occasionally we can hear music in the background when they call in. One agent in particular was not so discreet with her music choices or the volume.
Winston: “Thanks for calling Super Department, this is Winston, how may I help you?”
I immediately hear music blasting in the background.
Agent: “Hey Winston, can you help me build an account? I’m getting an error with the credit card.”
Winston: “Not a problem, let me bring up the account here, one second…”
As I was bringing the account up on my screen and no one was talking, I finally caught what song she was listening to.
Music: “Fat bottom girls, you make the rocking world go round…”